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Shipping
Whenever you place an order from our international store at insiemejewelry.com, the shipment will be available for every elegible country (excluding South Korea).
If you are interested in placing an order from South Korea, we suggest you to visit our korean store at insieme.kr.
Usually, the products will be shipped within 2 weeks from the online payment of the order.
With our standard delivery service the parcel will be delivered in 1-3 days from departure from our store.
We create each single product expressly for you, so we take our time to make them as beautiful as you would expect it.
Yes, every order placed on our international store has a guaranteed free delivery for every elegible country, no matter the size of the package, the number of products purchased or the price of the jewels you are going to receive.
We also take care of possible custom duties, so that you can buy your next jewel without any worry. If you are asked by your courier for any additional cost, write us at contactus@insiemejewelry.com and we will be sure to solve any possible inconvenience.
Of course, once you place an order you'll always be able to track any phase of your delivery, from the moment we pick up your order to the final destination of the parcel.
Just log in into your personal account and follow the status of your most recent orders.
Every single INSIEME jewel is shipped in a gift box, because every single product you buy from our store is a thoughtful present, sometimes for the people you cherish, sometimes just for yourself.
If you need a custom gift card with a message for the recipient of your purchase, just leave us a note in the Order Note box in your cart page, and we'll be happy to insert for you a printed card inside the package.
Payments & Guarantee
Our products can be purchased on our international store just using PayPal, so that you'll have a fast payment experience in all safety.
All the products purchased on our store are provided of a special guarantee, attesting the originality and extreme quality of every material used during the creation making.
Every INSIEME creation is made with accuracy and precision, expressly for each order.
So we guarantee the perfect state of any product shipped and that they are free of any defects in materials and workmanship.
Any claim should be reported to our support email within 7 days from the parcel arrival, so we suggest you to unpack and inspect your order soon after receipt.
If you need support write us at: contactus@insiemejewelry.com
Return Policy
If after receiving our jewels you are somewhat unsatisfied with their appearance or designs, you are always free to return the product within 14 days from its arrival. The returning product should be sent in its original package to our headquarters, comprehensive of every item received (including the original sales receipt, warranty and packaging).
The returning shipping fees are on your charge and we will not be responsible for any loss or damage to returning shipments. Any potential custom duty paid on the returning package would also be considered on you and deducted from the total refund.
We suggest you to contact our support center to receive the due help to send the product back, write us at contactus@insiemejewelry.com
Notice that all returns and exchanges are subject to quality control inspection before they are accepted. We won't accept a return piece if there are clear sings to be worn, used, damaged, or altered from its original condition in any way. So if you opened the package that you want to return, we suggest you to accurately inspect its content for any already existing flaw, so that you are able to report them to us before sending back the package.
This return policy doesn't apply to customized products, that can be returned only if arrived damaged (any damaged sustained after the box arrival won't be considered valid for this policy).
You are always able to return a product if it arrived damaged or somehow different from the one you ordered (in size, material, gems, etc.), but in order to do so you need to communicate it to us within 7 days from the package arrival.
Notice that any damaged sustained after the box arrival won't be considered valid for this policy. So we suggest you to inspect the products soon after arrival and to immediately write us at contactus@insiemejewelry.com (possibly attaching pictures of the damages or flaws reported).
We will guide you on the steps to verify your purchase and the existing damages, and how to safely return your products.
In this case, the shipping fee of the returning box will be on us.
Once we receive your returning package, after our quality inspections, we will immediately refund all the sum you paid when you placed the original order.
You may be able to return a product only within 14 days upon arrival, for the circumstances clarified in the previous sections, and the sum will be paid back to the customer who placed the order in the first place.
Once we receive your returning products, after our quality inspections, we will send you a confirmation email comprehensive of an estimated date of your paid sum refund (usually it takes no more than 14 days from the moment we receive your returning package).